Most of the clients want, in order: how much, when, who. The rest is a list. If your question isn't here, the contact page or a 2-minute reply covers it.
No. Most of our clients aren't. We use a code, lockbox, or building concierge. We text you when we arrive and when we leave, with photos of the finished rooms on request.
Yes, for recurring clients. If your cleaner is sick or on vacation, we tell you in advance and send a backup. We don't make substitutions without notice.
Re-clean within 48 hours, free. We don't argue, we don't make you fill out a survey, we don't ask for a photo essay. If the room was missed, we send someone back.
Yes. $2M commercial general liability, janitorial bond, and WorkSafeBC coverage at CU 764018 (domestic cleaning classification, 2.05%). Documents on request.
Yes — vacuum, mop, microfibre, eco-standard cleaning products. If you have a product you want us to use (or avoid), we add it to the booking notes.
We're fine with cats, dogs, and the occasional parrot. If your dog is reactive to strangers, crate or separate for an hour.
Yes, 24 hours notice, no charge. Just reschedule.
Not in v1. We are BC-only residential. The discipline is the moat — adding commercial would dilute the residential brand. Maybe v2.
